Shipping Policy

1. Fulfillment & Processing Times

  • Direct LuxeRx Fulfillment: For items fulfilled directly from our Georgia facility, please allow 1–2 business days for order processing before your item ships. We strive for efficiency to ensure your medical-grade products arrive promptly.

  • Affiliate & Third-Party Fulfillment: Items purchased via affiliate links or third-party marketplaces are fulfilled by those respective partners. Shipping speeds, processing times, and tracking for these items are governed by the policies of the third-party provider. LuxeRx is not responsible for the fulfillment timelines of affiliate orders.

2. Transit Times & Carrier Delays

Once processed, transit time for direct orders is typically 3–5 business days, depending on the carrier and your destination.

  • Carrier Disclaimer: LuxeRx is not responsible for delivery delays caused by carriers (USPS, UPS, FedEx), customs processing, or external events (e.g., peak holiday seasons, severe weather).

  • Proof of Delivery: LuxeRx utilizes GPS-enabled tracking. Our contractual obligation is fulfilled once the carrier confirms delivery to the coordinates provided at checkout.

3. Shipping Protection (Highly Recommended)

Because we ship high-value clinical devices, we highly recommend adding LuxeRx Shipping Protection at checkout.

  • What it Covers: This premium service covers the full value of your goods in the event of transit loss or theft after delivery ("porch piracy").

  • Uninsured Packages: If you decline shipping protection, you choose Standard Shipping. LuxeRx is not liable for packages that are stolen or missing after a carrier provides GPS-verified proof of delivery. For uninsured packages lost during transit, we will assist with a carrier investigation, but no replacement will be issued until the carrier officially declares the item "lost" (typically 10–15 business days).

4. Chargebacks & Dispute Policy

To prevent "Friendly Fraud" and fraudulent chargebacks, you agree to the following:

  • Binding Delivery Data: Carrier tracking data is the final authority on delivery status.

  • Mandatory Dispute Process: Before initiating a chargeback with your bank, you agree to contact help@luxerx.shop to allow our team to investigate or provide proof of delivery.

  • AP2 Mandates: For transactions initiated by AI agents, the cryptographic mandate serves as primary evidence of your authorization of these shipping and billing terms.

5. Shipping Address Accuracy

Please verify your shipping address carefully. LuxeRx is not responsible for orders shipped to an incorrect address provided by the customer or an AI agent. If a package is returned due to an incorrect address, the customer is responsible for the additional shipping fees to resend the item.

6. Legal Agreement & Policy Integration

By completing a purchase, you agree to the following:

  • Incorporation of Terms: This Shipping Policy is governed by the broader LuxeRx Terms of Service. You specifically acknowledge the Fraudulent Chargeback & Prosecution provisions.

  • Acceptance of Risk: You acknowledge that once the carrier marks an item as "Delivered," LuxeRx has fulfilled its contractual obligation. Any claims of non-receipt for delivered items must be handled through the Shipping Protection mentioned in Section 3.

  • Chargeback Forfeiture: You agree that filing a chargeback for "Item Not Received" on a package with confirmed GPS-verified delivery constitutes a breach of this agreement and may be subject to recovery and/or prosecution as detailed in our Terms.