Refund policy

1. Hygiene & Safety Guarantee Due to the medical-grade nature of our skincare products and wellness devices, we cannot accept returns on items that have been opened, used, or had their original security seals tampered with. This policy ensures that every customer receives a pristine, uncontaminated product.

2. Unopened Returns (14-Day Window) We offer a 14-day return window for items that are in their original, unopened, and sealed packaging.

  • To initiate a return for an unopened item, please contact us at info@luxerx.shop.
  • Items must be returned in their original shipping box with all protective materials intact.
  • Please Note: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

3. Omnilux Devices & Warranty

  • Authorized Physician Partner: LuxeRx is an Authorized Physician Partner for Omnilux. By purchasing through us, you are guaranteed an authentic product eligible for the manufacturer’s warranty.
  • Product Registration: It is the customer's responsibility to register their Omnilux device on the official Omnilux website upon receipt to activate the warranty.
  • Technical Issues: Once a device has been opened and used, it is no longer eligible for return to LuxeRx for hygiene reasons. Any product malfunctions or technical issues covered under the warranty will be addressed directly by Omnilux. LuxeRx does not perform repairs or offer direct replacements for used devices.
  • Warranty Claims: For warranty assistance, please get in touch with the Omnilux support team with your proof of purchase from LuxeRx.

 

Omnilux Product Registration Link

Required Information for Registration

When filling out the form, you will typically need the following details:

    • Full Name and Contact Info: Your email address and mailing address.
    • Proof of Purchase: A copy of your original receipt or order confirmation from an authorized provider.
    • Purchase Date: The date the device was delivered or purchased.
    • Serial Number: The serial number starts with "SN" and can be found printed directly on the device or on the original packaging box.

 

Warranty Coverage Details

Duration: Omnilux LED devices are generally covered by a 2-year manufacturer's warranty from the date of delivery.

Controller Warranty: Note that the device controller may have a separate, shorter warranty period, often 1 year.

Direct Claims: If you suspect a fault, you can initiate a claim by contacting support@omniluxled.com

4. Damages and Incorrect Orders Please inspect your order upon reception. If your product arrives damaged or you receive the wrong item, please email info@luxerx.shop within 48 hours of delivery. Provide your order number and photo documentation of the issue so we can immediately arrange a replacement or refund.

5. Non-Returnable Items The following items are not eligible for return:

  • Used or opened serums, creams, or masks.
  • Wellness devices with broken hygiene seals or signs of use.
  • Items purchased via third-party affiliate links (these are subject to the respective partner's return policy).

6. Refunds Approved refunds for unopened or damaged items will be processed back to your original payment method within 7–10 business days. Please note that your financial institution may require additional time to post the credit to your account.

Contact Information For all return inquiries, please contact:

  • Email: info@luxerx.shop
  • Phone: 770-203-7480
  • Address: 130 Howell Road, STE D, Tyrone, GA 30290